Job Description

Overview

Hotel Daphne is looking for a dedicated Hotel Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

Reporting to the Regional/Area General Manager, the Hotel Manager will oversee the daily operation of the hotel, providing leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.

Responsibilities

• Work in conjunction with the Area General Manager to actively manage all property issues.
• Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
• Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Plan, direct and coordinate the service and delivery of all operational departments to meet and exceed guest expectations
• Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
• Comply and exceed hotel and Hyatt standards.
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Encourage communication and collaboration across and between departments
• Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the management team.
• Maintain and grow relationships with other area hotels and community leaders
• Promote positivity and passion for hospitality through the hotel

Qualifications

Experience Required

• Current Hotel Manager with minimum 5 years of luxury experience is required.
• Ability to quickly adjust with demands of varying business levels.
• Steadfast culture of building and mentoring skills.
• Hotel opening experience is a plus.
• Strong client/guest relationship builder.
• Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; colleagues, clients and vendors.
• Demonstrated leadership, organizational, and interpersonal skills.
• Bottom-line oriented with a focus on quality guest service and team building.
• Creative and innovative mindset and strong service culture.
• Proven ability to effectively lead in a workforce, fostering positive employee relations and maintaining a thriving workplace environment.
• Strong educational background with professional qualifications and a continuous learning mindset.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. Wed love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources
• Industries

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