Job Description

Job Description

Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

• Hours: 40 hours per week
• Days Schedule: 11:00 AM - 7:30 PM (Works Rotating Weekends and Works Holidays)
• Location:  Feinberg/Galter; FL BS

The Supply Chain Specialist II, Logistics reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Supply Chain Spec II, Logistics performs the daily activities of various tasks within the Supply Chain team including inventory ordering and replenishment, receiving, equipment, linen, and mail. Will act as a functional expert in key areas, processes, and/or tasks and will provide advice and assistance regarding those within the department. Works in role to meet and exceed established key process indicators (KPI’s). Participates in the design and development of standard work and processes. Provides input on inventory level analysis, consigned product analysis, cost containment, and process improvement initiatives. Assists with communication as directed within the department related to policies, procedures, MDI and standard work methodologies. Work with clinical staff on communication around product changes. Assists all internal customers regarding supply chain logistic issues and communicates with Supply Chain Leadership regarding findings and resolutions.

Responsibilities:

• Follows standard work and methodologies around inventory, receiving, equipment, linen and mail.
• Utilizes standard processes within WaveMark and PeopleSoft to maintain data integrity.
• Utilizes problem solving skills to resolve complex or critical situations involving technology, customers, staff, and other supply chain management personnel: consults with SC Leadership for guidance as needed.
• Monitors daily activity to ensure compliance with policies and procedures.
• Manages special projects as required.
• Works with SC Leadership to develop and document standard work methodologies.
• Ensures support of MDI and daily huddles.
• Orders and delivers supplies and/or linen to user areas based on par level. Identifies stock shortages and notify management.
• Conducts routine audits of supplies, linen, and equipment to ensure inventory accuracy, compliance with par levels, and proper usage.
• Identifies and documents discrepancies, expirations, shortages, or overstock; communicates findings to management and supports corrective actions.
• Answers incoming calls from users identifying supply needs.
• Represents the Supply Chain Department and participates in special meetings as directed.
• Maintains work area to ensure a clean and safe environment.
• Promotes safety in the workplace, following proper lifting and pushing/pulling techniques and utilizing equipment correctly.
• Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager.
• Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager, picks up debris outside of regular work area)
• Establishes and maintains interpersonal relationships with hospital personnel, while assuring confidentiality of patient information.
• Use organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participate in efforts to reduce costs, streamline work processes, improve and grow the services we provide.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Use effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Train new employees on processes and policies
• May act as a resource and point of contact in the absence of the Operations Coordinator or Supply Chain Manager.

Required:

• High School Diploma or equivalent; or in lieu of high school diploma/GED, must have a minimum of two years of relevant work experience.
• Must exhibit the ability to follow oral and written instructions.
• Must be able to communicate effectively with patients, visitors and staff.
• Computer literate – MMIS software experience preferred
• Must be able to work independently and respond quickly under pressure when problems arise
• Good organizational skills.
• Ability to think critically

Physical Demands Requirement : Physical demands required for this role include lift/carry 50+ pounds and a push/pull force 50+ pounds. Extensive walking and walking time of 5+ hours per day

Preferred:

• Five years’ work experience in a hospital or healthcare environment.
• Comprehensive knowledge of healthcare processes and healthcare supply chain.
• Associates degree in related field.
• Lean/Six Sigma experience

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

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